About Shipping & FAQ

Shipping + FAQ

Shipping Fee
1. Free shipping (default).
2. IF you want the items shipped more fast shipping (eg: DHL, EMS ect.), please contact to us for more details about the fee.
3. Packages considered heavy or oversized by the applicable carrier, may require additional shipping charges; see product in shopping cart for specific charges.

Processing times
1. If you purchase Mr.Power brand products, and pay before 7.P.m (Eastern Time), usually ship the same business day. Or will ship the following business day.
2. If the item is not Mr.Power brand products, as usual will ship the following business day. When we're extra busy, it may take up to 2 days.

Deliveried times
Packages are usually delivered within 1-3 weeks, but occasionally longer due to customs delays (depend on your country), and there may be import duties/taxes/fees applied by your country. Please be aware of these potential fees; they aren't included in our shipping fees and they are your responsibility as the customer.

Item location
We have warehouse in the United States. So we will prefer to ship your products from the US if your deliveried address is in US. Other countries deliveried address we will ship the products from China.

Returns & Exchanges
Returns and exchanges are accepted on unopened, unused items. Shipping costs are non-refundable, except in the case of damaged goods. Please feel free to contact us once you need to return the item and we will offer you the details of the return address.

privacy policy
Your information is solely used to process your order and will never be shared with other parties.
Payments are processed securely. You will never be contacted with promotions or announcements unless you opt-in to email updates.

Do you offer Wholesale?
Wholesale and Bulk quantities are available for many items. Email us: gracebuymusic@gmail.com to get more details (eg: discount, price).

Acceptable payments
We accept Paypal, Visa, MasterCard. Your order details and payment information is encrypted and secure, and your credit card information is never stored.

If your question isn't addressed here, please feel free to email: gracebuymusic@gmail.com
Customer service is of utmost importance to us and we are always try our best to offer the best products and services for our customers.